RESPONSIBILITIES

 

• Providing excellent customer service

• Building knowledge about the look/ feel of each separate department

• Dealing effectively with customer complaints

• Excellent product knowledge to enable recommending products to customers

• Cash handling and till expertise

• Mentoring new staff

• Implementing John Lewis’ brand values

 

 

WHAT I LEARNT

 

I learnt how to satisfy customers in a retail environment.

 

From my experience on the shop floor, I understand the pressure of working in a fast-pace environment and the need for excellent customer service and teamworking skills. I learnt a lot about dealing with a variety of different customers, and what each archetype needs for a positive shopping experience. I would very much enjoy the experience of applying this knowledge in a different retail environment.